Taking on the World with Silk

privacy policy

Privacy Policy

Privacy Policy
THE RICH Co. (hereinafter referred to as "THE RICH") is committed to protecting the privacy of information about its customers (hereinafter referred to as "Customer Information") in each service provided by THE RICH. (hereinafter referred to as "the Company") handles customer information (hereinafter referred to as "customer information") in each service provided by the Company (hereinafter referred to as "our services") as follows (hereinafter referred to as "THE RICH") handles customer information (hereinafter referred to as "Customer Information") as follows

Article 1 (General Provisions)

1 This privacy policy (hereinafter referred to as the "Policy") applies to our services (including services provided by us in conjunction with our services). This Privacy Policy ("Policy") applies to our services (including services provided by us in conjunction with our services). (hereinafter referred to as the "Company's Services"). In addition, in the event that the Company stipulates the handling of customer information in its Privacy Policy or other personal information protection policies or terms of use posted separately on the website operated by the Company, such stipulations shall also apply, and in the event that such stipulations conflict with this Policy, this Policy shall take precedence. In the event of any conflict between such provisions and this Policy, this Policy shall prevail.

2 This policy does not apply to services provided by parties other than the Company related to the Company's services (hereinafter referred to as "External Services"). This policy does not apply to services provided by parties other than us that are related to our services ("External Services"). Please refer to the privacy policy, etc. separately stipulated by the service providers for the handling of customer information on these services.

Article 2 (Information to be obtained)

1. In our services, we will use personal information as defined below ("personal information" as defined by the Act on the Protection of Personal Information [hereinafter referred to as the "Personal Information Protection Act"], and the same shall apply hereinafter). 1. In our services, we will use personal information as defined below (personal information as defined in the Act on the Protection of Personal Information [hereinafter referred to as "Personal Information Protection Act"], and the same applies hereinafter) (2) The Company acquires customer information, including "personal information" (meaning "personal information" as defined by the Act on the Protection of Personal Information [hereinafter referred to as "Personal Information Protection Act"], and the same shall apply hereinafter) and "personal related information" (meaning information on living individuals that does not fall under either personal information, pseudonymized information or anonymous processed information as defined in the Personal Information Protection Act) as defined in the Personal Information Protection Act. (2) The Company acquires customer information, including the following.

(1) Information to be provided by customers

a) Telephone number, e-mail address, date of birth, and other information specified by us.
We ask customers to register this information in order to register an account, verify your identity, prevent unauthorized use, and contact you.

b) Name, furigana, address, and telephone number.
We ask customers to register this information in order to deliver products and provide information to customers.

c) Credit card information
We ask customers to register this information in order to bill for usage fees and late fees associated with the use of our services.

(2) Information we collect when you use our services

(a) Terminal Information
For the operation of systems necessary for the implementation of our services, maintenance and improvement of our services, or to prevent fraud, we may collect information unique to the terminal used by the customer (such as individual identification information such as a unique ID for the terminal).

(A) Log Information and Action History Information
We may collect information regarding your usage of our services, access log information, and behavioral history information in order to maintain and improve our services, to investigate and inquire about credit information in transactions, or to prevent fraudulent activities.

(c) Attribute Information
In order to maintain and improve our services, display advertising information, etc. that matches the needs, interests, and concerns of our customers, and provide market analysis and marketing information, we use customer attribute information (information that cannot identify a specific individual on its own, even if it is information about the individual. Specifically, it includes cookies, IP address information, website browsing history and action history, purchase history on the website including order numbers, device IDs, user agents, and referrers). The following information may be collected.

(d) Cookies and Anonymous IDs
We may use a technology called "cookies" and similar technologies in our services. Cookies are industry-standard technologies that allow a web server to identify your computer, Cookies can identify your computer, but cannot identify you personally. You can disable the cookie function by changing the settings on your information terminal, but you may not be able to use all or part of our services.

(e) Credit Card Information and Other Payment Information
We may collect your credit card information and other payment information in order to check the payment status of fees and late charges for our services.

Article 3 (Purpose of Use of Personal Information)

We will use customer information within the scope of the following purposes.

(1) To provide information on our services, and to provide, maintain, manage, and improve our services
(2) To perform billing procedures for our services, such as billing and product shipment, and to perform related paperwork.
(3) To provide information and contact you in accordance with the terms and conditions, laws and regulations related to our services, and to notify you of important notices, changes, etc. related to our services
(4) To prepare and analyze statistical data related to our services
(5) To improve the quality of our services and to develop new services
(6) To respond to customer inquiries and other correspondence
(7) Necessary to provide more appropriate services to our customers
(8) Other purposes of use with the consent of the customer

Article 4 (Provision of Personal Information to Third Parties)

We will not provide customer information to third parties, except as required by law or with the consent of the customer.

However, this does not apply in the following cases

(1) When we take over the business
(2) When we outsource all or part of the handling of personal information
(3) When advertising is placed on our services by an entity other than us
(4) When we have rights or obligations with respect to some or all of the content provided in our services.

Article 5 (Security Control of Personal Information)

We take appropriate security control measures to protect customer information from risks such as unauthorized access, loss, destruction, falsification, and leakage.

Article 6 (Disclosure, Correction, etc. of Personal Information)

We will respond to requests for disclosure, correction, or discontinuation of use of customer information from the customer himself/herself. However, if it is required by law, necessary for the operation of our services, or if it is difficult for us to accept the request from the customer himself/herself, we will notify the customer to that effect.

Article 7 (Use of Cookies)

We may send cookies to your information terminal when you use our services. Cookies are information stored in your information terminal when you use our services, and are used to improve the convenience of our services. You can change the setting of cookies stored in your information terminal by yourself.

Article 8 (Contact for Inquiries)

Please contact the following for inquiries, complaints and consultations regarding our handling of personal information.

[Contact].
THE RICH Co.
15-6, Ebisu-Nishi 1-chome, Shibuya-ku, Tokyo 150-0021, Japan
1-15-6 Ebisu-Nishi, Shibuya-ku, Tokyo, Japan
TEL: 050-6882-5936
E-mail: info@silktherich.com

Article 9 (Changes to Privacy Policy)

The Company may change this Policy from time to time as necessary. We will notify you of any changes to this Policy in a manner determined by us. However, except as required by law, your use of our services after a change in this policy takes effect will be deemed to constitute your agreement to the revised policy.

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