Notation based on the Act on Specified Commercial Transactions

selling entity

1. Company name: THE RICH Co.
2. Location: 1-15-6 Ebisu-Nishi, Shibuya-ku, Tokyo
3. Responsible person: Yuta Miura
4. Contact: TEL: 050-6882-5936-, e-mail: info@silktherich.com

Display of sales and product terms and conditions

1. Selling price: Displayed for each product (set)

 Sales price includes consumption tax. *Price includes sales tax.

2. Method of payment

Payment can be made at convenience stores, post offices, and banks.
Payment must be made within 14 days from the date of issue according to the invoice.
If the address of the purchaser is different from the delivery address, the invoice will be sent to the purchaser instead of being enclosed with the product.
If the user is a minor, please obtain the consent of a legal representative to use the service.

However, if payment cannot be completed by the registered method due to a credit card transaction error or other reasons, payment must be made by cash on delivery (COD). If payment is not completed by the registered method due to a credit card transaction error or other reasons, payment must be made by cash on delivery (COD).

*For details of payment terms and conditions, etc., please follow the terms and conditions of each payment method and the terms and conditions of your credit card.

3. Time of payment

Credit Card Payment date of each credit card company after each shipment...
Amazon Pay ... per shipment, depending on the terms and conditions of Amazon Pay.
Cash on delivery Upon arrival of goods...
NP deferred payment (convenience store/post office, etc.)...within 14 days from the date of invoice for each product shipment.

4. Product delivery time

The first shipment will usually be shipped within 3 business days after the order is received, but it may take longer depending on stock availability.

In the case of regular sales, the product will be delivered on the cycle stated on the purchase page or on the delivery cycle specified by the customer, based on the date of each shipment.

Please note that shipping time may take longer than the established cycle due to inventory conditions and other factors.

Please note that delivery may be slightly delayed depending on the area, shipping conditions such as holidays, and traffic conditions. Orders placed on holidays or the day before a holiday will be shipped on the next business day.

The number of days required for delivery is usually indicated as the number of days counted from the next business day.

In the event that an item is returned to us without being received by the customer for any reason, we will make up to one re-delivery. Please note that if for some reason the customer does not receive the product within a maximum of two deliveries, including the first delivery, we will not accept a second or subsequent re-delivery, and no refund will be made in such cases.

5. Settlement fees

If you choose NP Postpaid Real Time as your payment method, you will be charged a postpaid fee of 187 yen (tax included).

6. Shipping charges

650 yen per shipment (excluding Okinawa, Hokkaido, and remote islands) Okinawa, Hokkaido, and remote islands: 800 yen
Currently, we do not sell outside Japan. Please contact us if you wish to order.
Please contact us separately if you wish to have your order shipped outside of Japan.

7. Defective products

In the unlikely event of a defective product or wrong product, please contact us. We will exchange it for a replacement product under the following conditions. We will bear the shipping costs for the exchange.

Please contact us within 7 days of shipment.

The product must be sent to the address specified by the Company within 7 days of the above contact.

The contents of the product must remain at least 90% (in the case of a 250ml bottle, at least 225ml).

Please note that if you send us an item and it is found that it does not meet the above conditions, we will not be able to send you a replacement item or return the item you sent.

8. Withdrawal, Cancellation, Return, etc. of Application

No withdrawal or cancellation of application, or return or exchange of goods for any reason by the customer will be accepted.

9. return postage

If the product is defective or damaged due to our fault, we will bear the shipping costs for returning the product.

10. Matters related to subscription purchases

A subscription purchase is a recurring sales contract.

Unless otherwise requested by the customer, the product will be delivered automatically each time.

Please refer to the above paragraphs 3 and 4 for the payment date and shipping time for the second and subsequent deliveries.

If you are not sure how to cancel your subscription, please contact us on our official LINE and ask for cancellation instructions.

If you have not added SILK THE RICH's official LINE as a friend, please do so here.

https://lin.ee/0WQ6oOQ

When you proceed with the cancellation process within the official line, the regular orders within the cancellation period and the regular orders outside the cancellation period will be displayed for your convenience when cancelling.

(*1) The "Shipment Completion Date" is different from the "Estimated Delivery Date" shown on "My Page". Please check the shipment completion notification sent to your registered e-mail address when the shipment is completed.

11. commercial advertising

We may send advertising e-mails from "info@silktherich.com".

12. Special provisions

Multiple Purchases

The initial discount price for a subscription purchase shall be applied only once per customer.

In the event that one person submits multiple applications for any reason, including but not limited to the entry of false personal information, the Company may refuse to accept such applications, refuse to sell the product, and claim compensation for any damages (including but not limited to the initial discount amount) incurred by the Company as a result of such refusal.

The Company may immediately suspend delivery of products when any of the following events occur or are suspected to occur. The Company shall not be liable for any disadvantage or damage incurred by the customer as a result of such suspension.

(1) When an order is confirmed to have been placed from the same address for any reason, such as willful change of name, telephone number, or e-mail address
2）If a purchase is made using more than one name at the same address
3）If the order exceeds the quantity used by an individual and the reason is not clear
4）When we are unable to contact the customer by telephone, e-mail, or other means
5）Other cases in which we deem it difficult to continue the transaction

Details of this payment method

This is a safe and easy payment method that allows you to pay later at a "convenience store" or "bank" after confirming the arrival of your order.
Please enter your email address or phone number in the form below. We will contact you by e-mail to your e-mail address or SMS (short message) to your phone number. Please make your payment within 14 days from the date of the email or SMS.

caution

Post-payment fee: 187 yen
Postpaid orders are subject to the postpaid service of Net Protections, Inc. and the payment credit will be transferred to the company.
Please select the deferred payment service after agreeing to the NP Postpaid Terms of Service and the company's privacy policy.
The maximum amount that can be used is up to 55,000 yen (including tax) for the cumulative balance. (tax included). Please click the banner for details.
If you are a minor, please obtain the consent of your legal representative.
Depending on the e-mail address you use, the billing e-mail may end up in your "Junk Mail" folder.
Please check your junk mail folder to make sure that the billing email has not been sent to your junk mail folder.
If you have set your domain to receive emails from "@netprotections.co.jp", please set your email address to receive emails from "@netprotections.co.jp".