Notation based on the Act on Specified Commercial Transactions

selling entity

1. Company name: THE RICH Co.
2. Location: 1-15-6 Ebisu-Nishi, Shibuya-ku, Tokyo
3. Responsible person: Yuta Miura
4. Contact: TEL: 050-6882-5936-, e-mail: info@silktherich.com

Display of sales and product terms and conditions

1. Selling price: Displayed for each product (set)

 Sales price includes consumption tax. *Price includes sales tax.

2. Method of payment

Payment can be made at convenience stores, post offices, and banks.
Payment must be made within 14 days from the date of issue according to the invoice.
If the address of the purchaser is different from the delivery address, the invoice will be sent to the purchaser instead of being enclosed with the product.
If the user is a minor, please obtain the consent of a legal representative to use the service.

If payment fails due to a settlement error, you will be required to pay via cash on delivery.
・If payment fails during initial order processing due to settlement errors with NP AfterPay or Amazon Pay, resulting in incomplete payment via your registered method, the order will be canceled. An email will be sent; please place your order again.

*For details of payment terms and conditions, etc., please follow the terms and conditions of each payment method and the terms and conditions of your credit card.

3. Time of payment

Credit Card: Billed after each shipment on the respective credit card company's settlement date...
Amazon Pay: Billed after each shipment according to Amazon Pay's terms of use
Cash on Delivery: Upon product arrival...
NP After-Pay (Convenience Store/Post Office, etc.): Within 14 days from the invoice issuance date for each product shipment
Paydi (After-Pay)
– Monthly invoices are finalized at month-end, issued on the 1st of the following month, and notified via email/SMS by the 5th.
Payment methods include convenience store payment (via in-store terminals), bank transfer, and direct debit.
Payment due date is the 27th for convenience store and bank transfer payments. Direct debit payments are withdrawn on the 27th.
A handling fee applies per monthly payment (invoice) depending on the payment method. For convenience store payments, the maximum fee is 390 yen (tax included). For bank transfers, the transfer fee is borne by the customer. For direct debit, no payment handling fee applies.
Payment Methods: Convenience Store / Direct Debit
(Automatic withdrawal from bank account)

Bank Transfer
Payment Due Date By the 27th 27th* By the 27th
Payment Handling Fee
*Charged only once per month regardless of usage frequency

Up to ¥390 (tax included) ¥0 Transfer fees vary by financial institution
*If the date falls on a bank holiday, the transfer will be processed on the next business day.

4. Product delivery time

The first shipment will usually be shipped within 3 business days after the order is received, but it may take longer depending on stock availability.

In the case of regular sales, the product will be delivered on the cycle stated on the purchase page or on the delivery cycle specified by the customer, based on the date of each shipment.

Please note that shipping time may take longer than the established cycle due to inventory conditions and other factors.

Please note that delivery may be slightly delayed depending on the area, shipping conditions such as holidays, and traffic conditions. Orders placed on holidays or the day before a holiday will be shipped on the next business day.

The number of days required for delivery is usually indicated as the number of days counted from the next business day.

In the event that an item is returned to us without being received by the customer for any reason, we will make up to one re-delivery. Please note that if for some reason the customer does not receive the product within a maximum of two deliveries, including the first delivery, we will not accept a second or subsequent re-delivery, and no refund will be made in such cases.

5. Settlement fees

If you choose NP Postpaid Real Time as your payment method, you will be charged a postpaid fee of 187 yen (tax included).

6. Shipping charges

Flat rate shipping fee of ¥650 per shipment nationwide (¥800 for Okinawa, Hokkaido, and remote islands)
※We do not ship outside Japan. Please contact us separately if you wish to purchase from overseas.
※For campaigns or specific courses, shipping fees may be covered by us (free of charge) if we separately approve it.
※The shipping fee applicable to each shipment shall follow the provisions of this notice as specified at the time of contract renewal (establishment) as defined in Section 10 below.

7. Defective products

In the unlikely event of a defective product or wrong product, please contact us. We will exchange it for a replacement product under the following conditions. We will bear the shipping costs for the exchange.

Please contact us within 7 days of shipment.

The product must be sent to the address specified by the Company within 7 days of the above contact.

The contents of the product must remain at least 90% (in the case of a 250ml bottle, at least 225ml).

Please note that if you send us an item and it is found that it does not meet the above conditions, we will not be able to send you a replacement item or return the item you sent.

8. Withdrawal, Cancellation, Return, etc. of Application

No withdrawal or cancellation of application, or return or exchange of goods for any reason by the customer will be accepted.

9. return postage

If the product is defective or damaged due to our fault, we will bear the shipping costs for returning the product.

10. Matters related to subscription purchases

(1) Nature of the Subscription Agreement
This subscription involves repeated formation of individual sales contracts for each product shipment according to a predetermined delivery cycle, initiated by the initial application.
(2) Applicable Contract Terms (Revision of Shipping Fees and Prices)
For each sales contract, the latest terms (sales price, shipping fees, various regulations) posted on this page (Official Website's "Notation Based on the Specified Commercial Transactions Act") shall apply once the customer's cancellation deadline (see (4) below) has passed.
We may revise shipping fees and product prices due to changes in economic conditions or to improve our services. When changing terms, we will post the changes on our official website and notify registered members via email at least one month prior to the effective date.
(3) Contract Formation (Deemed Consent)
The contract for the next shipment is deemed formed if no cancellation or suspension procedures are completed by the cancellation deadline.If you continue your subscription past the cancellation deadline, you are deemed to have agreed to the latest contract terms, including revised shipping fees and prices, and to have requested shipment of the product.
(4) Cancellation/Suspension Method and Deadline
Please complete the procedure within 10 days of the shipment completion date for each order (hereinafter referred to as the "Cancellation Deadline") by following the steps below.
Cancellation Procedure: Contact us via the official LINE account stating "I wish to cancel," and follow the provided instructions.
If you have not added the SILK THE RICH official LINE account as a friend, please do so here.
https://lin.ee/0WQ6oOQ
When proceeding with cancellation within the official LINE account, both recurring orders within the cancellation period and those outside it will be displayed, making the process convenient.
Please call the phone number displayed when contacting us via the official LINE account (050-6882-5936) to inform us of your cancellation request.
Please note that we will need to confirm your address, subscriber name, and other necessary information to verify your contract details.
Confirming Deadlines: You can always check the next scheduled shipping date and the cancellation deadline on your My Page. Please ensure you personally confirm these deadlines.
※Please note that the [Scheduled Shipment Date] displayed on My Page differs from the actual [Shipment Completion Date].
(5) Important Notes
If you contact us after the cancellation deadline has passed, please be aware that you will be required to purchase the relevant shipment (currently in preparation) at the revised price and shipping fee.

11. commercial advertising

We may send advertising e-mails from "info@silktherich.com".

12. Special provisions

Multiple Purchases

The initial discount price for a subscription purchase shall be applied only once per customer.

In the event that one person submits multiple applications for any reason, including but not limited to the entry of false personal information, the Company may refuse to accept such applications, refuse to sell the product, and claim compensation for any damages (including but not limited to the initial discount amount) incurred by the Company as a result of such refusal.

The Company may immediately suspend delivery of products when any of the following events occur or are suspected to occur. The Company shall not be liable for any disadvantage or damage incurred by the customer as a result of such suspension.

(1) When an order is confirmed to have been placed from the same address for any reason, such as willful change of name, telephone number, or e-mail address
2）If a purchase is made using more than one name at the same address
3）If the order exceeds the quantity used by an individual and the reason is not clear
4）When we are unable to contact the customer by telephone, e-mail, or other means
5）Other cases in which we deem it difficult to continue the transaction

Details of NP After-Payment Payment Method

This is a safe and easy payment method that allows you to pay later at a "convenience store" or "bank" after confirming the arrival of your order.
Please enter your email address or phone number in the form below. We will contact you by e-mail to your e-mail address or SMS (short message) to your phone number. Please make your payment within 14 days from the date of the email or SMS.

caution

Post-payment fee: 187 yen
Postpaid orders are subject to the postpaid service of Net Protections, Inc. and the payment credit will be transferred to the company.
Please select the deferred payment service after agreeing to the NP Postpaid Terms of Service and the company's privacy policy.
The maximum amount that can be used is up to 55,000 yen (including tax) for the cumulative balance. (tax included). Please click the banner for details.
If you are a minor, please obtain the consent of your legal representative.
Depending on the e-mail address you use, the billing e-mail may end up in your "Junk Mail" folder.
Please check your junk mail folder to make sure that the billing email has not been sent to your junk mail folder.
If you have set your domain to receive emails from "@netprotections.co.jp", please set your email address to receive emails from "@netprotections.co.jp".